{"id":76598,"date":"2022-06-09T16:38:00","date_gmt":"2022-06-09T14:38:00","guid":{"rendered":"https:\/\/www.myprimobox.com\/contacting-support\/"},"modified":"2023-07-17T09:24:52","modified_gmt":"2023-07-17T07:24:52","slug":"contacting-support","status":"publish","type":"page","link":"https:\/\/www.myprimobox.com\/en\/contacting-support\/","title":{"rendered":"Contacting support"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_height_percent=&#8221;45&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;1&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;gradient&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;150&#8243; shape_top_color=&#8221;color-188485&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;726527&#8243; shape_top_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/6&#8243; uncode_shortcode_id=&#8221;110200&#8243; column_width_pixel=&#8221;495&#8243;][\/vc_column][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; radius=&#8221;lg&#8221; shadow=&#8221;xl&#8221; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;249405&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_single_image media=&#8221;76177&#8243; media_width_use_pixel=&#8221;yes&#8221; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;530214&#8243; media_width_pixel=&#8221;56&#8243; el_class=&#8221;pin-bleu&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f76720-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"76720\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/76598#wpcf7-f76720-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"76720\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.0.6\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f76720-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/div>\n<p style=\"text-align:center\"><mark class=\"vert\">If you have any questions about your login information, please remember to include proof of identity with your request<\/mark>\n<\/p>\n<p style=\"display:none;text-align:center\">TEXTE A PLACER ICI\n<\/p>\n<p><label> Last name <span class=\"label-obligatory\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span> <\/label>\n<\/p>\n<p><label> First name<span class=\"label-obligatory\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> E-mail <span class=\"label-obligatory\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Company <span class=\"label-obligatory\">*<\/span> (associated with your storage space)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your personnel number (this information can be found on an old bulletin from the same company)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"matricule\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"matricule\" \/><\/span> <\/label>\n<\/p>\n<p><label> Subject of your request <span class=\"label-obligatory\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"subject\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"I forgot my login details\">I forgot my login details<\/option><option value=\"I didn&#039;t receive my login details\">I didn&#039;t receive my login details<\/option><option value=\"I didn&#039;t receive the password reset email\">I didn&#039;t receive the password reset email<\/option><option value=\"Problem with my account\">Problem with my account<\/option><option value=\"Problem with my documents\">Problem with my documents<\/option><option value=\"Questions about my personal data\">Questions about my personal data<\/option><option value=\"I want to merge accounts\">I want to merge accounts<\/option><option value=\"I can&#039;t find the document I need\">I can&#039;t find the document I need<\/option><option value=\"Questions about two-factor authentication\">Questions about two-factor authentication<\/option><option value=\"Other\">Other<\/option><\/select><\/span><\/label>\n<\/p>\n<p><label> Message <span class=\"label-obligatory\">*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p style=\"font-size:12px;color:#0075b0!important;\">If you have any questions about your login information, please remember to include proof of identity with your request\n<\/p>\n<p><label>File: <span class=\"wpcf7-form-control-wrap\" data-name=\"fichier\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".pdf,.jpeg,.png,.jpg\" aria-invalid=\"false\" type=\"file\" name=\"fichier\" \/><\/span><\/label>\n<\/p>\n<p style=\"margin-bottom:20px;font-size:10px;\">This data is collected solely for the purpose of identifying you and providing you with assistance in connection with your support request. By completing this form, you agree to the processing of your data for this purpose and under the conditions set out in the <a href=\"https:\/\/www.primobox.com\/en\/personal-data-protection-general-policy\/\">general data protection policy<\/a>. For more information, please contact our DPO: dpo@primobox.com.\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn-support\" type=\"submit\" value=\"Send\" \/>\n<\/p><input type='hidden' class='wpcf7-pum' value='{\"closepopup\":false,\"closedelay\":0,\"openpopup\":false,\"openpopup_id\":0}' \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_height_percent=&#8221;45&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;1&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;gradient&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;150&#8243; shape_top_color=&#8221;color-188485&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;726527&#8243; shape_top_color_type=&#8221;uncode-palette&#8221;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_horizontal=&#8221;left&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76598","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.3.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>myPrimobox support | Contact our teams<\/title>\n<meta name=\"description\" content=\"Didn&#039;t find the answer to your question on the myPrimobox\u00ae help centre? 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