{"id":76716,"date":"2022-06-08T18:18:47","date_gmt":"2022-06-08T16:18:47","guid":{"rendered":"https:\/\/www.myprimobox.com\/myprimobox\/"},"modified":"2024-04-16T09:15:34","modified_gmt":"2024-04-16T07:15:34","slug":"myprimobox","status":"publish","type":"page","link":"https:\/\/www.myprimobox.com\/en\/","title":{"rendered":"myPrimobox"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row unlock_row_content=&#8221;yes&#8221; row_height_percent=&#8221;60&#8243; override_padding=&#8221;yes&#8221; h_padding=&#8221;2&#8243; top_padding=&#8221;0&#8243; bottom_padding=&#8221;2&#8243; overlay_alpha=&#8221;50&#8243; equal_height=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;655363&#8243; back_color_type=&#8221;uncode-solid&#8221; row_height_pixel=&#8221;650&#8243; back_color_solid=&#8221;#003151&#8243;][vc_column column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; align_medium=&#8221;align_center_tablet&#8221; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;179603&#8243; column_width_pixel=&#8221;1600&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;674145&#8243; el_class=&#8221;arrow-left-header-home&#8221;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;-5&#8243; shift_y=&#8221;-1&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;738574&#8243; column_width_pixel=&#8221;1600&#8243;][vc_single_image media=&#8221;34&#8243; media_width_use_pixel=&#8221;yes&#8221; uncode_shortcode_id=&#8221;140631&#8243; media_width_pixel=&#8221;148&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_inner_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;1&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;151971&#8243;][vc_column_inner column_width_use_pixel=&#8221;yes&#8221; position_vertical=&#8221;middle&#8221; gutter_size=&#8221;0&#8243; style=&#8221;dark&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;8&#8243; medium_width=&#8221;0&#8243; align_mobile=&#8221;align_center_mobile&#8221; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;928196&#8243; column_width_pixel=&#8221;565&#8243;][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;h1&#8243; uncode_shortcode_id=&#8221;854227&#8243; text_color_type=&#8221;uncode-palette&#8221;]myPrimobox Support[\/vc_custom_heading][vc_custom_heading text_color=&#8221;color-xsdn&#8221; heading_semantic=&#8221;h1&#8243; text_size=&#8221;fontsize-190975&#8243; text_weight=&#8221;300&#8243; uncode_shortcode_id=&#8221;138142&#8243; text_color_type=&#8221;uncode-palette&#8221;]Welcome to our help center.[\/vc_custom_heading][vc_empty_space empty_h=&#8221;2&#8243;][vc_column_text uncode_shortcode_id=&#8221;125013&#8243;]Your employer has given you access to a <mark class=\"bleu\">myPrimobox online space<\/mark>. Are you experiencing a difficulty or do you want to ask us a question?<br \/>\nYou\u2019re in the right place.[\/vc_column_text][\/vc_column_inner][vc_column_inner column_width_percent=&#8221;100&#8243; position_vertical=&#8221;middle&#8221; align_horizontal=&#8221;align_center&#8221; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;10&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/2&#8243; uncode_shortcode_id=&#8221;172174&#8243;][vc_empty_space empty_h=&#8221;2&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221;][vc_single_image media=&#8221;77376&#8243; media_width_percent=&#8221;100&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;628319&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;0&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;step&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;75&#8243; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;162581&#8243; shape_top_color_type=&#8221;uncode-solid&#8221; shape_top_color_solid=&#8221;#003151&#8243;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column column_width_use_pixel=&#8221;yes&#8221; gutter_size=&#8221;0&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;0&#8243; back_color=&#8221;color-xsdn&#8221; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;2\/3&#8243; uncode_shortcode_id=&#8221;265366&#8243; back_color_type=&#8221;uncode-palette&#8221; el_class=&#8221;search-bloc&#8221; column_width_pixel=&#8221;990&#8243;][vc_column_text uncode_shortcode_id=&#8221;875727&#8243;]\n\t\t\t\t<form action=\"\" method=\"post\" class=\"searchandfilter\">\n\t\t\t\t\t<div><ul><li><input type=\"text\" name=\"ofsearch\" placeholder=\"How can we help you?\" value=\"\"><\/li><li><input type=\"hidden\" name=\"ofsubmitted\" value=\"1\"><input type=\"submit\" value=\" \"><\/li><\/ul><\/div><\/form>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; desktop_visibility=&#8221;yes&#8221; medium_visibility=&#8221;yes&#8221; mobile_visibility=&#8221;yes&#8221; inverted_device_order=&#8221;yes&#8221; auto_height_device=&#8221;yes&#8221; uncode_shortcode_id=&#8221;173802&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_single_image media=&#8221;76177&#8243; media_width_percent=&#8221;3&#8243; alignment=&#8221;center&#8221; uncode_shortcode_id=&#8221;139735&#8243;][vc_column_text uncode_shortcode_id=&#8221;103755&#8243;]<\/p>\n<p style=\"text-align: center; border: dashed 1px #0068af; width: 70%; margin: 0 auto; padding: 20px;\">Notre prestataire en charge de nos e-mails rencontre des difficult\u00e9s actuellement : les liens contenus dans nos e-mails redirigent vers une page &#8220;site inaccessible&#8221;.<br \/>\nLa correction est en cours, nous faisons le n\u00e9cessaire pour r\u00e9tablir la situation le plus rapidement possible.<br \/>\nNous nous excusons pour la g\u00eane occasionn\u00e9e.<br \/>\nL&#8217;\u00e9quipe myPrimobox.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;137359&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/1&#8243;][vc_custom_heading text_size=&#8221;fontsize-190975&#8243; uncode_shortcode_id=&#8221;548431&#8243;]Frequently asked questions[\/vc_custom_heading][\/vc_column_inner][\/vc_row_inner][vc_tabs vertical=&#8221;yes&#8221;][vc_tab icon=&#8221;fa fa-plus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Activating your space&#8221; tab_id=&#8221;1654731540-1-31&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; back_color=&#8221;color-143150&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;164672&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;365990&#8243;][vc_column_text uncode_shortcode_id=&#8221;147837&#8243;]You haven\u2019t yet logged in and need help to activate your <strong>myPrimobox<\/strong> space[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;579726&#8243;]<span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/activating-your-space\/i-have-not-received-my-login-information-username-and-or-password\/\">I haven\u2019t received my login details (username and\/or password)<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/activating-your-space\/i-have-received-an-activation-email-i-wish-to-activate-my-space\/\">I\u2019ve received an activation email and wish to activate my space<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/activating-your-space\/i-have-received-a-paper-activation-letter-i-wish-to-activate-my-space\/\">I\u2019ve received a printed activation letter and wish to activate my space<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/activating-your-space\/i-already-have-a-myprimobox-space-i-need-to-activate-a-second-one\/\">I already have a myPrimobox space, I need to activate a second one<\/a>[\/vc_column_text][vc_button button_color=&#8221;color-202733&#8243; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.myprimobox.com%2Fen%2Factivating-your-space%2F|title:Activating%20your%20space&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;222909&#8243;]All questions[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab icon=&#8221;fa fa-question&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Logging in to your space&#8221; tab_id=&#8221;1654731540-2-88&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; back_color=&#8221;color-143150&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;164672&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;365990&#8243;][vc_column_text uncode_shortcode_id=&#8221;318949&#8243;]You have activated your space but cannot access it[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;915625&#8243;]<span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/logging-in-to-your-space\/i-forgot-my-login\/\">I\u2019ve forgotten my username<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/logging-in-to-your-space\/i-have-forgotten-my-password\/\">I\u2019ve forgotten my password<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/logging-in-to-your-space\/i-would-like-to-change-the-way-i-receive-my-pay-slips\/\">I wish to change the way I receive my pay slips<\/a>[\/vc_column_text][vc_button button_color=&#8221;color-670220&#8243; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.myprimobox.com%2Fen%2Flogging-in-to-your-space%2F|title:Logging%20in%20to%20your%20space|&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;537319&#8243;]All questions[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab icon=&#8221;fa fa-minus&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Navigating your space&#8221; tab_id=&#8221;1654731692906-2-4&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; back_color=&#8221;color-143150&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;164672&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;365990&#8243;][vc_column_text uncode_shortcode_id=&#8221;254063&#8243;]You are logged in to your space and would like help on the features offered[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;103220&#8243;]<span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/i-cannot-find-the-document-i-need\/\">I can\u2019t find the document I need<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/i-want-to-download-or-print-a-document\/\">I wish to download or print a document<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/i-want-to-move-or-rename-a-document\/\">I wish to move or rename a document<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/i-want-to-add-or-delete-a-document\/\">I wish to add or delete a document<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/i-want-to-customise-my-folder-structure\/\">I wish to customise my folder tree structure<\/a><\/p>\n<p><span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/navigating-your-space\/my-document-contains-errors-i-want-to-make-a-complaint\/\">My document contains errors, I wish to make<br \/>\na complaint<\/a>[\/vc_column_text][vc_button button_color=&#8221;color-656250&#8243; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.myprimobox.com%2Fen%2Fnavigating-your-space%2F|title:Navigating%20your%20space|&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;161815&#8243;]All questions[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_tab][vc_tab icon=&#8221;fa fa-glass&#8221; gutter_size=&#8221;2&#8243; column_padding=&#8221;2&#8243; title=&#8221;Personal data &amp; security&#8221; tab_id=&#8221;1654731700951-3-6&#8243;][vc_row_inner row_inner_height_percent=&#8221;0&#8243; back_color=&#8221;color-143150&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; uncode_shortcode_id=&#8221;164672&#8243; back_color_type=&#8221;uncode-palette&#8221;][vc_column_inner column_width_percent=&#8221;100&#8243; gutter_size=&#8221;3&#8243; override_padding=&#8221;yes&#8221; column_padding=&#8221;3&#8243; overlay_alpha=&#8221;50&#8243; shift_x=&#8221;0&#8243; shift_y=&#8221;0&#8243; shift_y_down=&#8221;0&#8243; z_index=&#8221;0&#8243; medium_width=&#8221;0&#8243; mobile_width=&#8221;0&#8243; width=&#8221;1\/1&#8243; uncode_shortcode_id=&#8221;365990&#8243;][vc_column_text uncode_shortcode_id=&#8221;167189&#8243;]You wish to modify your personal data or find out more about its security.[\/vc_column_text][vc_column_text uncode_shortcode_id=&#8221;103454&#8243;]<span class=\"arrow-bleu\">&gt;<\/span><a class=\"home-link\" href=\"https:\/\/www.myprimobox.com\/en\/personal-data-security\/i-want-to-change-my-personal-data\/\">I wish to modify my personal data (surname, first name, email, password, etc.)<\/a><\/p>\n<p>[\/vc_column_text][vc_button button_color=&#8221;color-176205&#8243; hover_fx=&#8221;full-colored&#8221; border_width=&#8221;0&#8243; link=&#8221;url:https%3A%2F%2Fwww.myprimobox.com%2Fen%2Fpersonal-data-security%2F|title:Personal%20data%20%26amp%3B%20security|&#8221; button_color_type=&#8221;uncode-palette&#8221; uncode_shortcode_id=&#8221;809335&#8243;]All questions[\/vc_button][\/vc_column_inner][\/vc_row_inner][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; mobile_visibility=&#8221;yes&#8221; uncode_shortcode_id=&#8221;138515&#8243;][vc_column width=&#8221;1\/1&#8243;][vc_empty_space empty_h=&#8221;2&#8243;][\/vc_column][\/vc_row][vc_row row_height_percent=&#8221;0&#8243; back_color=&#8221;color-182589&#8243; overlay_alpha=&#8221;50&#8243; gutter_size=&#8221;3&#8243; column_width_percent=&#8221;100&#8243; shift_y=&#8221;0&#8243; z_index=&#8221;0&#8243; enable_top_divider=&#8221;default&#8221; top_divider=&#8221;swoosh&#8221; shape_top_h_use_pixel=&#8221;&#8221; shape_top_height=&#8221;50&#8243; shape_top_color=&#8221;color-xsdn&#8221; shape_top_opacity=&#8221;100&#8243; shape_top_index=&#8221;0&#8243; enable_bottom_divider=&#8221;default&#8221; bottom_divider=&#8221;swoosh&#8221; shape_bottom_flip=&#8221;yes&#8221; shape_bottom_h_use_pixel=&#8221;&#8221; shape_bottom_height=&#8221;50&#8243; shape_bottom_color=&#8221;color-xsdn&#8221; 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