Primobox is particularly committed to the protection of personal data, which is a central component of our general policy.

We undertake to implement all technical and organisational measures to ensure the protection, confidentiality and security of the personal data of any person who visits our website and/or contacts us via our contact forms.

The purpose of this data protection policy is to inform you of the commitments made by Primobox to ensure that your personal data is respected.

The purpose of our data protection policy

This personal data protection policy applies to all processing of personal data by Primobox relating to persons outside the company, in particular customers, partners, candidates for recruitment, suppliers, and users of the website.

The data we collect

In order to be able to provide you with certain services, Primobox may need to ask you for certain personal data, for example to respond to a contact request, to follow up on an application, to send a newsletter, etc.
In all cases, Primobox ensures that it collects and processes only data that is relevant, adequate, not excessive and strictly necessary for the purposes determined by Primobox.

Type of data collected and purpose of processing

To this end, the data collected may consist of the following elements, without this list being exhaustive: surname, first name, e-mail address, telephone number, company name, or the employee’s number. This data is collected solely for the purpose of enabling Primobox employees, whether in the sales department or the support department, to respond to users in the event of questions or problems with Primobox services.

Other data may also be collected to enable the use of the website, in particular the IP address.

Recipients of the data collected

Primobox only communicates your personal data to authorised and determined recipients, such as Primobox’s sales and marketing departments, as well as, where applicable, the authorised personnel of partner companies or service providers. This transfer of data is only done in the interest of a good user experience and allows us to best meet your needs.
The data transferred to our service providers is only used to carry out their missions and we endeavour to contractually agree with them on the good practices to be respected in order to always be in compliance with the regulations on the protection of personal data.

Duration of data retention

In accordance with the regulations in force, the data collected through our commercial contact form ( will be kept for a maximum of 3 years from the last exchange between the Primobox sales department and the company’s contact person.

The data collected through the employee contact form ( are already aware of your personal information and it must be kept for life as part of our contract with your employer. Indeed, our service, chosen by your employer, implies that you keep your myPrimobox space for life so you can store your documents as you wish.

Transfers of your data outside the European Union

We process your personal data on servers located in France, in the European Union. If Primobox decides to transfer this data to foreign servers outside the European Union, we undertake to inform you in advance in writing on the Primobox website. In this respect, we will take appropriate physical, technical and organisational measures to prevent, as far as possible, any alteration or loss of your data or any unauthorised access to it.

How to exercise your rights

In accordance with the General Data Protection Regulation (n°2016/679) in force since 25 May 2018, and subject to proof of your identity if necessary, you have the right to access, modify, rectify and delete your personal data simply by contacting us. You also have the right to object to the processing of your data by Primobox on serious and legitimate grounds relating to your particular situation, unless the processing is necessary for the conclusion and performance of the contract (article 21 of the RGPD). You can also ask Primobox to use your data only for certain types of processing in the context of the processing limitation.

For any questions or actions relating to the exercise of your rights, you can contact us at the following address:
– either by post to Primobox, 5 All. des Acacias, 33700 Mérignac ;
– or by email at the following address:

Personal data we may share with third parties

We only share your data with certain of our subcontractors in order for them to fulfil their contractual obligations. At present, your data may be shared with our website host (OVH).

In addition, in order to meet legal and regulatory obligations, we may be required to communicate personal information to administrative or judicial authorities upon specific written request and motivated by the legislative texts, taking all necessary measures to transmit them in complete security.

Security of your personal data

All necessary measures are taken to ensure the security of your personal data:

Implementation of security measures adapted to the degree of sensitivity of the personal data to protect them against any malicious intrusion, loss, alteration or disclosure to unauthorised third parties
Authorising access to its information system only to those who need it to perform their duties
Implementation of audits to verify the proper operational application of these rules
Access to personal data is strictly limited to our employees and subcontractors who need to access it in order to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to sanctions if they fail to meet these obligations.


Cookies are data stored in the User’s terminal equipment and used by a website to send information to the User’s browser. They allow the browser to send information back to the site of origin (for example a session identifier, the choice of language or a date).
By using the Primobox website, you implicitly accept these cookies. Primobox only uses cookies in order to provide you with the best possible user experience. You are informed that when you visit our websites, cookies may be installed on your browser. You can disable them at any time directly through your browser preferences.

Appointment of a Data Protection Officer (DPO)

We have appointed a DPO whose mission is to ensure compliance with the RGPD. We have provided him with all the organisational and technical means necessary for our company to comply.

He is your direct contact. For any question relating to the processing of Personal Data, you can contact the Data Protection Officer:

By post: Primobox – For the attention of the Data Protection Officer – 5 All. des Acacias, 33700 Mérignac.
By e-mail:
This policy may be modified at any time, due to changes in the legislative and regulatory framework.

Video surveillance

The Primobox premises (5 All. des Acacias, 33700 Mérignac) are placed under video surveillance for the purpose of personal and property security. Only authorized Primobox personnel (CEO and IT security managers) have access to the recorded images.

The data is deleted within one month of the date of recording.

For any questions regarding video surveillance of the premises, please contact the DPO: