I’ve forgotten my password

You have activated your space but you cannot remember your password. The procedure to reset it is as follows.

1. Go to the myPrimobox website or the mobile app.
2. Click “Forgot your username or password?”

3. A new page is displayed. You will then be asked to enter the email address associated with your myPrimobox space in order to send you the link to reset your password. Enter your email in the dedicated field as shown below:

4. Click the “Submit” button. You will then receive an email with a link to reset your password.

If you do not receive the email within a few minutes, please send us a request via our contact form.

Please note: some email services classify this email as junk mail. Remember to check your spam folder.